Lowongan kerja PT First Cosmetics Indonesia (Firstkiss Beauty)
PT First Cosmetics Indonesia (Firstkiss Beauty) we are hiring now
- Customer Experience Officer
Recruitments:
- Minimum high school / diploma degree in any field
- Minimum 1-3 year experience in related field ( preferrably from e-commerce/ customer service/ customer experience)
- Ability to stay clean when customers are stressed or upset
- Excellent interpersonal and communication skills
- Comfortable to influence people and make a good relation to them
Job description :
- Reaching out customers to help resolve issues and provide quick response to inquiries
- Maintaining a positive, empathetic and profesional attitude toward customers at all times
- Responding promptly itu customer inquiries
- Communicating with customers through various channels
- Acknowledging resolving customer complaints
- Providing feedback on the efficiency of the customer service process
- Knowing our product inside and out so that you can answer questions
- Chatting record of customer interaction, transaction, comment and complaint
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
Benefit :
- Comfortable & well- managed office fasilitas
- Training and development plan
- Free product for every newcomer and every new launch
- Comprehensive health plan
- Sometimes work for home
Send your cv via email to :
[email protected]
With the position you are applying for in the subject
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